What is Six Sigma?


Six Sigma means many things to different people (e.g. from a simple statistical measure, to a quality tool box, to a way of leading a company). The following are some widely accepted definitions from our customers:

  • Measurement Metric, which compares products, services and processes in terms of defects and variations from a customer point of view, focusing on achieving 3.4 defects on 1,000,000 Opportunities for defects.

  • Tool Box with dozens of proven tools from  many disciplines that are fine-tuned to  provide the best products and services for customers, stakeholders and shareholders

  • Integrated Methodologies to manage processes, to improve them, to create new products, services and processes in the best possible way

  • Business Philosophy that believes in a radical paradigm shift to reduce costs, by eliminating  defects and at the same time delighting customers

  • Systematic and Flexible Business Improvement Approach using proven  scientific methods to increase the likelihood of providing outstanding products, services and processes
  • Way of Changing Organizations and Leading Companies  in order to become best in class player in any field

See also what Six Sigma is NOT

  • Not another quality Initiative or a repackaged TQM  program

  • Not another project management system

  • Not another change management system

  • Not another training program

  • Not only a  manufacturing program

  • Not just another fad